Provided technical support to clients for NTL / Virgin Media, UK.

• Specialised in L3 support for Hardware and Networking.

• Expanded support domain to wired Broadband and DTV services.

• Consistently performed at Platinum level drawing high CSAT scores and topped team evaluation throughout the span.

• Performed as Super-Nova during pre-deployment training.

• Trained and Certified in BQT from IBM Quality Team.