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IBM Business Process Services Pvt. Ltd.
February '05 - June '06
Customer Service Specialist
Provided technical support to clients for NTL / Virgin Media, UK.
Specialised in L3 support for Hardware and Networking.
Expanded support domain to wired Broadband and DTV services.
Consistently performed at Platinum level drawing high CSAT scores and topped team evaluation throughout the span.
Performed as Super-Nova during pre-deployment training.
Trained and Certified in BQT from IBM Quality Team.
SuperNova Trainee (NHT 21) - 2005
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