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IBM Business Process Services Pvt. Ltd.

February '05 - June '06

Customer Service Specialist

Provided technical support to clients for NTL / Virgin Media, UK.

  • Specialised in L3 support for Hardware and Networking.

  • Expanded support domain to wired Broadband and DTV services.

  • Consistently performed at Platinum level drawing high CSAT scores and topped team evaluation throughout the span.

  • Performed as Super-Nova during pre-deployment training.

  • Trained and Certified in BQT from IBM Quality Team.

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  • SuperNova Trainee (NHT 21) - 2005